1. Introduction
Welcome to orvion.pt. By accessing and using this website, you agree to the following Terms and Conditions. If you do not agree with these terms, we recommend not using our services.
2. General Information
The website orvion.pt is owned by our company and is intended for the online sale of products. For inquiries, you can contact us at info@orvion.pt.
3. Website Use
Users agree to provide true and up-to-date information when creating an account or placing an order.
Any misuse of the website, including fraud attempts, will result in account suspension.
We reserve the right to modify, suspend, or terminate the website without prior notice.
4. Products and Prices
All prices shown include VAT at the legal rate in force.
Prices and product availability may change without prior notice.
In case of pricing or description errors, the customer will be informed before the order is finalized.
5. Orders and Payments
Orders are processed after payment confirmation.
Accepted payment methods: [credit card, PayPal, bank transfer, Multibanco, MB Way].
If a product becomes unavailable after purchase, the customer will be informed and may choose a refund or product exchange.
6. Shipping and Delivery
Delivery times vary depending on the customer’s location and the chosen carrier.
We are not responsible for delays caused by external factors (e.g., strikes, logistical issues, natural disasters).
Customers must check the order upon receipt and report any damage or irregularities within 48 hours.
7. Returns and Refunds
Customers may return a product within 14 days of receipt, provided it is in perfect condition and in the original packaging.
We do not accept returns of personalized or used products.
Refunds will be processed after the returned product is received and verified.
Return shipping costs are the customer’s responsibility, unless the error was on our part.
8. Warranty
Products sold by orvion.pt are covered against manufacturing defects, in accordance with current legislation.
The warranty does not cover damage caused by misuse, natural wear, or improper handling.
9. Data Protection
All personal data collected is handled in accordance with the Privacy Policy and the General Data Protection Regulation (GDPR).
Customers may request the deletion or modification of their personal data at any time by sending an email to info@orvion.pt.
10. Dispute Resolution
In case of dispute, consumers may contact the Consumer Dispute Arbitration Centre in their region or the European online dispute resolution platform.
For more information, please contact us at info@orvion.pt.
11. Changes to Terms and Conditions
We reserve the right to change these Terms and Conditions at any time. Changes will take effect once published on the website.
By using orvion.pt, you confirm that you have read, understood, and agreed to these Terms and Conditions.